Computer Support Services

Computer support services is a wide gamut of services offering assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, computer support services attempt to help computer users solve different problems associated with products.

Generally, manufacturers offer technical support along with products they sell, either freely available or for a fee after the given warranty or guarantee period. With growing advancements in technology, users can nowadays avail technical support over telephone or via various online media such as e-mail or chat. Corporate often keep internal technical support available to their staff for computer related problem. However, this seems to be a little difficult for small businesses because of lack of resources and capital.

Internet has emerged as an excellent source for computer support services, where experienced technicians may provide advice and assistance with problems. They simply charge a nominal fee but offer a complete array of required quality support services.

Computer support services may be delivered by different technologies depending on the situation. For example, you can address your software problems can be fixed over the telephone; while more complicated problems can be solved using online computer support.

With increasing complexities in technology, there is a growing need for computer support services. A majority of tech support companies locate their technical support and remote computer support departments or call centers in countries with lower costs.

For businesses that require providing online computer support, outsourcing provides them with the ability to maintain a high availability of service at cheaper capital. This is just an immediate outcome of calls they get from customers looking for computer support services for their tech related queries.

Since these resources maintain their online presence and are accessible through their website, they enjoy 24x7 availability. This again serves as their USP as it eliminates a need for customers to haul their product like computers or any other to any outside repair shop. Another underlying benefit remains the quality services and an unexceptional expertise. Online computer support vendors hire a highly trained staff to handle every kind of support queries whether complex or simple, just to help customers avail the best!

Daisy is an online technical and security specialist for iYogi, a leading tech support company that is synergistic ally aligned to offer computer support services to its clients based in UK, USA, Canada.

Generally, manufacturers offer technical support along with products they sell, either freely available or for a fee after the given warranty or guarantee period. With growing advancements in technology, users can nowadays avail technical support over telephone or via various online media such as e-mail or chat.

For businesses that require providing online computer support, outsourcing provides them with the ability to maintain a high availability of service at cheaper capital. This is just an immediate outcome of calls they get from customers looking for computer support services for their tech related queries.

Source: http://EzineArticles.com/1373119

Computer Support

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No matter which computer brand you are using, you can avail enhanced computer support from several technical firms that provide specialized services to solve all problems related to your computer. Through Internet, you can have access to several services like, virus and spyware removal, configuration of hard driver, driver update, PC optimization, etc.

are several problems, which you might encounter while working on your computer. Sometimes your computer shuts downs randomly and doesn’t start, applications fails to install or your computer has been detected with malicious software, etc. Sometimes you have some queries and look out for someone who can resolve them all. Whatever your problem is, they can be easily resolved by contacting any reliable computer support center.

With an easy accessibility to computer support services through various technical firms has made it quite easier for the users to resolve all issues related to their computer. There are several computer support centers that provide high quality and reliable technical support to repair computer. No matter which computer brand you are using, you can avail enhanced computer support from these firms. Most of the users look for the specialized computer support centers, as every product has its own difficulties and technicalities. If you are looking for the specialized services, several manufacturers provide support services to deal with problems encountered in their particular model.

These technical firms hire tech experts with vast experience who are capable in resolving all computer related issues. Whatever your queries are, tech experts provide appropriate computer support ranging from huge crash to application installation. Availing services from these technical firms is quite simple; give them the permission to connect you remotely via the Internet, and they will provide enhanced computer support at the comfort of home.

These tech experts not only answer your technical queries, but also troubleshoot errors as well as resolve issues related to your computer. They will make a diagnosis, troubleshoot errors and optimize the resources of your computer to get the best speed and performance. Through various technical firms, you can have access to several services like, virus and spyware removal, configuration of hard driver, driver update, PC optimization, etc.

Microsoft Windows Upgrade

Microsoft deliberately provides best option to its customers in regards to any Microsoft windows upgrade. Hence the customers are easy to move from the older to the latest operating system without any hassle. To make the user more comfortable it works in coalition with the manufacturer and other certified partners.

With the launch of microsoft operating system Windows 7, Microsoft Windows Upgrade offer are available with the branded manufacturing unit. There are certain terms and condition for the free upgrade. Most of the units are offering the upgrade on the PC purchased between, June 26, 2009 to January 31, 2010 with any one of the following operating systems: Windows Vista Home Premium, Windows Vista Business or Windows Vista Ultimate.
Apart from above mandatory condition, for getting successful Microsoft Windows Upgrade you must have system which meet the ahead mentioned system requirements: 1 GHz 32-bit or 64-bit processor, 1 GB of system memory, 16 GB of free hard drive space, video graphics with 128 MB of memory with support for DirectX 9.

User must have a DVD to perform Microsoft Windows Upgrade. Upgrade disc will be received after the acceptance of your request from Microsoft ends. For implementation of the Microsoft Windows Upgrade you must have a hi-speed Internet connection.

Note: To avoid any risk related to data loss, it is recommend that you create a backup of your hard drive before performing the upgrade.

After getting the upgrade done you will experience amazing feature on your system. Induction of jumplist, snap, windows search will make you work fast, presence of Home group will smoothen the sharing of printers and scanners in the home condition. Everything is possible with a single click. Communication will become more interactive with faster Windows Live Mail, Windows Live Messenger. Induction of Windows Live Photo Gallery will give better option to manage and edit photos and create your own library.

Computer troubleshooting

Computer troubleshooting is a dreadful word for most of the users. This is a wide range issue, which may be critical or simple The problem cab be related with the peripheral devices such as associated printer, scanner or other. The actual reason behind writing on computer support is to give simple solution to complex issue.

Startup Issue

Start up is the most common issue in which the user can't get the computer started or it might be starting after some delay. You may be getting error soon after you turn on the computer and screen might be appearing black or blue in extreme condition. All these issues are related to BIOS setting. Hence to do computer troubleshooting you must be very familiar with BIOS settings. You need to turn on the computer and press F8 button. You will be navigated to "Advanced Boot Options" window, which lists several available options. Use your keyboard to select "Last Known Good Configuration," and press "Enter." Now the computer will restart and you will get the registry settings and device drivers which were active when your system was working fine.

However, if you get this kind of issue continuously there is some virus attack and I'll recommend installing any latest Antivirus program.

Slow Performance

There can be plenty of reason for the slow per of your computer. To do the computer optimization you need to, check your start up programs and also the temporary files need to be deleted because they consume unnecessary space of your hard disk. The startup program can be managed from the control panel "Add or Remove" option.

Registry Issue

Computer troubleshooting is very critical in case of any registry issue. So, before making any changes in your Windows registry you must take backup of your computer data. Alternatively some online programs are available that can fix any kind of registry issue. The most common tool for Windows is Cleaner. This provide the safest and easiest way to fix registry problems.

Finding Printer and Other Hardware Installation Software

When you want to add hardware to other hardware, then youoften need to have software that will perform the task of synchronizing the twodevices together. Examples include hardware to install a printer to your PC, a computer keyboard otherdevices your home and have a physical presence. Hardware istangible means something, even though its effects may be intangible, while issomething software that runs on hardware - such as software, online games ANDMORE.

In the case of consumer software is usually the case thatinstallation hardware will come with the product, which means that nothave to look beyond the box that has the hardware to find the installation of the printer driver download for printer support . In other cases you can find installation software BEHARD, especially when you're looking to install the hardware in a differentdevice company that developed software development. Softwarefor hardware installation can often be pre-installed on your computer, server or otherdevice time of purchase. On a Windows computer, for example, can finden option to install the hardware through control panel access. It is worth isprobably if this work before deciding to buy or find a freeinstallation software supplier. If you have other ofoperating system, then you should also explore the options and the usermanual to see if it is a possibility that can be exploited.

If you are unsure of the printer software is needed inorder to install the hardware then you should look for hp printer repair inside the user manual and findout if there is an explanation of how to install hardware that yourmachine. If there is no explanation or advice as to the software that Willner, then you will need to consult a computer engineer for advice on the problem of how toapproach this, however before doing so it is best to check ifthere are the resources online that could help with this. If you do aSearch to install "software name" on behalf "hardware", then you can just findthat someone who already has a solution there for you. Also worth notethat should try variations of this search query to find out if you canyield relevant results.

Once you have identified the software you need, eitherthrough Internet or otherwise, now is the time to locate and acquire thenecessary software. A great tool through which to find and compare software ISA comparison shopping engine such as Google Product Search or shopping.com. Type the name of the software and probably will work for a variety of vendors offering software, which lets you choose themerchant offering the best price. If you are uncomfortable with completing the online purchase then another great option is to go to a computersoftware provider locations, which may have exactly what you're looking for.

iYogi Re-Defines Technical Support – BizTech2.

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi. iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances. Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said, "This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers." "We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses", added Challu. With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders. "I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners", said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi. ABOUT IYOGI Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.co.uk. ABOUT CLEAN MACHINE Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com. CONTACT: iYogi Contact Vishal Dhar President Marketing iYogi Inc. Phone: 212 229 0901 Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.

Identifying Unknown hardware Problems and troubleshooting them

Hardware problems are quite difficult to tackle, worse if under Windows. Windows is very nasty when it comes to hardware.

Identifying problem in computer hardware
Always calm down. Try to solve the problem yourself before resolving to formatting or sending to your computer dealer. First, know what's happening and the cause of it. In my case, the installation must have overwrite my old setting and replaced the wrong file. There must be a reason why Windows is acting improperly.

Logging Back On
First, try to log back on. If you can't log into Windows, don't panic. Restart the computer. When the text "Starting Windows 98..." appears, press F8. A menu will appear. Choose "Safe Mode" to continue. Safe mode will take some time to load. When you are in Windows, go to Control Panel, System. Click on the Device Manager tab. Find the faulty hardware driver and delete it. Open autoexec.bat and config.sys (both are hidden files in your root directory) with notepad. If the hardware is a CD-ROM or sound card, it will probably write add some lines. Check whether there are backup file (autoexec.bak, autoexec.b~k e.g.) since most installation will back up the two important files. If there is, simply replace them with the backup files. If there isn't, put "REM " in front of every line that loads the hardware.

Hardware Repair
When you restart, your computer is probably ok, since you have deleted all instances of the hardware drivers. But the hardware isn't functioning. re-install the hardware drivers, restart and you're done! If the problem persists, your probably have a system conflict go to the next page for more.

See Also
computer support in
technical support for small businesses
Self to Do Computer Troubleshooting Tips
Top five steps to stay secure on Internet
Increase your internet speed by 20 percent

Tips For Online Technical Support

When your computer is creating jumble for you and you can not find right solutions, you set out in search of experts to pull you out. And the first choice is always the manufacturer. Then, you notice that your warranty with the manufacturer has expired and your computer is no more eligible for free computer support or repair from them. In such case the best thing you can do is search for online computer help and support.

Outlined below are some tips you can follow to narrow down on the most appropriate computer support vendor who can offer you the best value for your money.

1. Always shop around before settling on any particular source: Shop for different support companies and go ahead with the one which has better array of support services along with appropriate charges. It is completely futile to pay a hefty amount of money for something which you will use just once or twice.

2. Get credentials from experienced people: Do not sign up for any software support services if you are facing problems with your computer hardware. At times, computer users get baffled among which services to choose from. If you are facing a software issue, it will be more advisable to contact hardware service companies instead of software solution providers.

3. Look out for trail support packs: See if any trail pack is available with any good computer support company. Also never compromise on the quality of support services. Do not end up paying too much for something which was least useful. Ensure about terms and conditions with the computer service provider.

4. Always give out minute details of your computer problems and never shy to ask your computer support technician anything you feel suspicious about. Do not let them experiment with your computer; it can lead to more loss than the actual problem Also, do not expect computer experts to guess everything happening on your PC.

5. Check for different packages on different websites if you are considering availing remote computer support online support. If you have been facing regular problems with your PC, it will be better to sign up with long term plans.

Always shop around before settling on any particular source: Shop for different computer support companies and go ahead with the one which has better array of support services along with appropriate charges. It is completely futile to pay a hefty amount of money for something which you will use just once or twice.

Get credentials from experienced people: Do not sign up for any software support services if you are facing problems with your computer hardware. At times, computer users get baffled among which services to choose from. If you are facing a software issue, it will be more advisable to contact hardware service companies instead of software solution providers.

Look out for trail support packs: See if any trail pack is available with any good computer repair and support company. Also never compromise on the quality of support services. Do not end up paying too much for something which was least useful. Ensure about terms and conditions with the computer service provider.

Computer Support in No Time

There are some things which are more annoying than having to deal with an infected computer. Erroneous software, accidental virus & spyware, error codes and hardware defaults can contribute to this frustration. From the business ambience to individual home computer user, every computer enthusiast needs a quick and affordable resolution to come out of technology dilemmas.

With online computer help and Support resources, you can have a solution to a multitude of irksome technology errors. These online services are available for 24/7. Most computer problems can be addressed remotely by connecting directly to your computer via the Internet as well as over the phone. These computer technicians take you through the step-by-step process which helps you as a computer owner to get acquainted with the intricacies of your machine.
You can only avail remote computer support only if you have an Internet connection. As opposed to this, you can consider availing live support over the phone where you will have to perform everything as suggested by technicians. Online computer support comes with 'No Fix No fee' policy which means that you don't have to pay if a technician fails to troubleshoot your computer problems.

All these technicians are highly qualified and take proper care to not to leave any loose end for customers to complain. With online vendors, you get both quality and expertise on hand. This is known as getting real value of your money.

Another advantage of availing online computer support services is their round the clock availability. You can call these techs from anywhere anytime. Moreover, you get everything done in the convenience of your own premises; be it office or home. This eliminates a need for you to haul your computer to any outside computer repair showroom or call any expensive technician to have your PC back to life.

Online computer support technician offers quick and reliable computer service and repair at a reasonable price. Furthermore, you can receive free phone advice about your computer problem and any other questions that you may have. Simply call them at their toll free number and get quick resolution for your technical problems.

The New Age Mantra For Computer Support at Your Fingertips

Regardless of what you do, doing the deed is not complete without a computer. A computer nowadays is not a luxury you cannot afford. It is a need. It feels like a day cannot be complete without you browsing through your PC's contents or reading a daily dose of mail or web content. It is now a requirement facing the fact that you are not able to do a task properly without the use of a online computer support.

Not anything is more frustrating than something not functioning when you call for it most. Doesn't it appear like your PC at all times needs mending at the worst possible times? Most probable you term paper is due for submission in class or you simply cannot do what you are supposed to do. No matter what the case is, getting a computer repair is necessary. How will you be able to handle this?

Many computer repairmen or "technicians" charge a flat rate for tune-ups, updates, or check-up using common PC tools. This is not a very effective way in solving your computer problem because this does not prevent the issue from happening again. In reality, having your computer removed of virus, spyware, malware, or other suspicious files and programs are just temporary solutions to the problem and will not exactly secure your PC in the long run. The same issue will just repeat itself from time to time.

PC's that are running on an operating system like Windows is very vulnerable to new viruses and any other software that will cause your computer to run poorly. This is especially when it is connected to an "always on" internet connection. It has to be constantly checked and updated. Fresh vulnerabilities are at all times found and patched. Maintenance of your computer with service packs and critical updates ought to be a main concern to any computer operator. Updates on your internet protection are very essential as well.

If you are still covered with your PC warranty, you may just call and confirm your PC manufacturer and inform them about the problem. You will then be required to send your PC back to them for PC repair service free of charge. Some have parts and labor warranty but some may only have labor and discount on parts.

However, if you do not to be hassled with shipping and handling or if you are worried that your computer might get more damaged because of the journey to the manufacturer, it is very easy to come across a capable technician. At least when you hire a technician to completely repair your computer for you, you will be able to know if it was really fixed or not. If this happens, you may watch the computer technician of what he is doing just so you could learn a few tips here and there. You will never know, in the future you might not need a technician to fix your computer anymore. You can already do it for yourself.

iYogi Create "Generation V" Tech Support Platform with the alliance of GlobalLogic

New York, NY - January 13, 2009 –iYogi (www.iyogi.net) today announced a software product development partnership with GlobalLogic Inc. to create a "Generation V" services platform for iYogi's proprietary technical support application framework, iMantra. The fastest growing direct-to-consumer and small business support brand from India, iYogi has more than 50,000 subscribers worldwide.

GlobalLogic, the leader in global software product development, will assist in the enhancement of iYogi's service delivery framework using best-of-breed Web 2.0 tools and applications. Some of the innovative features to be introduced through this software product development tie-up include an application that resides on the customer's desktop and provides integration with iMantra ("Support Dock") and a global MPLS-based IP transport platform that provides customers with the instant deployment of remote access and voice-based support with a single click. This advanced implementation allows for integration with POS payment systems to facilitate real-time processing at the point of sale.

Uday Challu, co-founder and CEO of iYogi, said, "The partnership with GlobalLogic for software product development reiterates iYogi's commitment to offer affordable access to the highest quality technical support for home users and small businesses with disruptive applications and tools to manage their everyday technology needs. GlobalLogic's expertise will help us further enhance iYogi's widely acclaimed iMantra support platform with a new breed of applications and services, bringing us even closer to our customers".

iYogi provides live computer support for home and small business users globally for the technologies they use every day. iYogi's live 24/7 support extends to multiple brands of computers, software and peripherals. iYogi services also include virus removal, spyware removal, optimizing slow computer, setup, configuration and troubleshooting your computer and peripheral devices, issues or errors with software applications. Currently available to customers in the United States, United Kingdom, Canada, Australia and Singapore, iYogi is on an aggressive expansion spree, extending services to several new geographies in 2009. iYogi's Customer Satisfaction Rate of 93% and Resolution Rate of 84% ranks it as the highest bench marked company in the computer support industry.

Peter Harrison, CEO of GlobalLogic Inc., said, "We are excited about this partnership, which will enable us to bring our specialized skills across the full software product development life cycle to iYogi. Already a proven leader in delivering innovative product engineering services to Web 2.0 companies, GlobalLogic will help iYogi continue to deliver the effective solutions for which it has come to be known". In contrast to many firms that focus on IT services, GlobalLogic specializes in software product R&D for emerging and established technology companies. Its services include everything from market analysis and product conceptualization to product engineering, migration, testing and support. The company has received widespread recognition for innovation in software product R&D, including its InfoWorld award-winning platform for distributed Agile development (GlobalLogic Velocity) and GlobalLogic Version 1.0SM, an offering for both early and late-stage companies that has helped GlobalLogic clients launch innovative and disruptive technologies at major conferences such as Demofall-2008.

About iYogi

iYogi is the first direct-to-consumer and server support service from India. Providing an Annual Unlimited subscription to technical support for $139.99 per year, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and Singapore. Backed by Canaan Partners, Silicon Valley Bank and SAP Ventures, the company has been featured in MSNBC, ZDnet, Yahoo Finance and eWeek. It has also been declared a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia. For further information please visit (www.iyogi.net).

About GlobalLogic

The leading specialist in global software product development services, GlobalLogic Inc. partners with emerging and established technology companies to help them bring great software products to market in less time and at less cost. GlobalLogic has developed a unique joint-venture model of partnering with technology companies to create a dedicated global delivery center in the US, India, China, Ukraine and Israel to serve as a virtual extension of a client's local development team. In other cases where the client does not have any internal engineering staff, GlobalLogic provides a "fab less" partnership from the start, with GlobalLogic taking ownership of the product engineering, platform and architecture. This approach allows companies to focus on the other aspects of a successful product launch, such as strategy, marketing, customer acquisition, go-to-market challenges and the demands of ever-changing markets. By leveraging GlobalLogic's global facilities, world-class engineers and state-of-the-art tools and processes, companies can increase the quality of their software products while dramatically reducing timeliness and operating costs - often by 30 percent or more.

iYogi Contact

Vishal Dhar
President Marketing
iYogi Inc.
E-mail: awadhesh.singh@iyogi.net
Phone: 1-212-229-0901