Error messages on blue screen, after you install a new hardware device

Thursday, March 12, 2009 ·

This is usually caused by a device driver that doesn’t match the version of Windows on which it is installed. Or some bug in the driver

Check third-party driver. Try removing any third-party drivers recently installed or disabling them so that they do not load. Then, restart the pc to see whether that resolves the problem.

If you can’t restart WinXP after you install the software or drivers, use one of these methods to restore Windows:

• Try using the Roll Back Driver feature.

To use the Roll Back Feature:
1. Start Device Manager.
2. Double-click the device for which you want to restore the driver.
3. Click the Driver tab, and then click the Roll Back Driver button.

• Try using the WinXP System Restore feature

To use System Restore to restore Windows XP to a previous state, follow these steps:

1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.

Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page is displayed.
7. Click OK.

• Try using Recovery Console.

• Try starting MS-DOS:

If Windows is installed on a partition that uses the FAT file system, try starting your computer to MS-DOS and then renaming the problem software or driver.

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